How long does my data stay in the GB99 app?

Time varies by data type. Accounts, transactions, and logs are kept under separate policies. When no longer needed, a small portion is deleted or anonymized.

Why are cookies used?

Cookies keep sign-in, language, session, and security settings. This makes it easier to sign in from Dhaka or other locations.

What rights do I have?

You can view, correct, limit, and request deletion of your data. Some records may stay longer for legal reasons.

How is data for bKash, Nagad, Rocket stored?

Sensitive payment details are not stored in full. Only the necessary parts are kept for secure processing and reconciliation.

What happens if an account is closed?

After closure, some logs and security records remain for a specific period. Later they are deleted or anonymized.

GB99 App Privacy Policy

Stored on this page, security, cookies and your rights are shown together; even when accessed from Dhaka, the policy remains the same, and records related to bKash, Nagad, Rocket are kept for a limited time.

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Who keeps what, and for how long

The policy keeps only essential information, nothing unnecessary

Data type	How long kept	Why kept
Account information	Until account is active	For login, security and help
Transaction records	According to legal time limits	For account reconciliation and fraud
Usage log	Short time	Performance and error detection
Cookie data	Session-based or browser settings	To keep preferences, language and security
Help messages	Until problem is resolved	To view previous conversations
Security alerts	Required time	Understand risk patterns

GB99 App Account Information

During sign-in, name, number and basic profile are required for security; passwords are never stored in plain text

Many Dhaka users want quick login on small screens, so session data is kept limited to reduce the time to log in next time, especially on mobile

What you control

View profile information
You can request to correct incorrect information
You can change account security settings

Transaction information and bKash support

Transaction history is kept for reconciliation using local methods like bKash, Nagad and Rocket as needed; only what is necessary goes through the process.

We do not show full payment details; records remain separate for security layer, so if you need help the team can quickly find them.

What is stored

Time and date
Order or reference number
Status update

Cookie, session and usage data

Cookies are small files, but they store language, preferences and session, so you don't have to set them again

Some cookies are for security, some only to speed up; you can control them from the browser, but changing settings may require some parts to be done manually.

What is displayed

Page load time
Device type
Error type

What remains after account closure

Even if the account is closed, not everything is deleted at once; some security records and legal data are kept for a specified period.

This is the same for Dhaka users; data is anonymized later so individuals cannot be identified.

Retention vs deletion

Support history is kept for a limited time
Financial records comply with applicable rules
Unnecessary profile data is removed

Your rights and contact

You can view, correct, limit, or request to delete certain records; some records may take longer due to legal reasons.

If you need help, write on the contact page; privacy questions in the GB99 App are answered by the team step by step, and any GB99 Login or GB99 Register information can be found there.

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